My QR Business Refund & Cancellation Policy
1. Overview & Provider Details
This Refund and Cancellation Policy outlines the billing rules, subscription renewal policies, cancellation terms, and refund request evaluation guidelines for services provided on the My QR Business platform.
2. Free Tier & Subscription Plans
• Starter Free Tier: My QR Business offers a core Free Tier allowing store owners to test storefront creation, product catalog generation, and standard QR codes at zero charge. • Paid Plans (Pro & Business): Paid tiers provide multi-branch capabilities, vector QR PDF flyers, dual-sided vCard business cards, and analytics features. Paid plans are billed on a recurring monthly or annual basis.
Standard Policy: ALL SUBSCRIPTION PURCHASES, RECURRING BILLINGS, AND DIGITAL UPGRADES ON MY QR BUSINESS ARE NON-REFUNDABLE ONCE PROCESSED. Because digital services, online storefronts, dynamic QR codes, and vCard assets are delivered immediately upon payment, fees paid are non-refundable except under explicit exception criteria detailed below.
4. Exceptional Refund Criteria
Refunds may be evaluated and granted at our sole discretion under the following limited conditions: • Duplicate Billing Error: Accidental double-charging for a single transaction period. • Verified Technical Failure: Platform outage or system failure preventing store activation for more than 48 continuous hours following subscription purchase. • Fraudulent Account Activity: Unauthorized card usage reported with official verification within 7 days of billing.
5. Subscription Cancellation Procedure
You may cancel your paid subscription plan at any time through your account dashboard under Settings -> Subscription. Upon cancellation: • Auto-renewal will be turned off immediately. • You will maintain full access to your Pro or Business features until the end of your current paid billing cycle. • No pro-rata partial refunds are issued for unused days remaining in an active billing period.
6. Submitting a Refund Request
To request a refund review under the exceptional criteria above, you must submit a written request within 7 calendar days of the charge date: • Email: hello@myqrbusiness.com • Subject Line: "Refund Request - [Registered Email]" • Required Details: Account email address, payment receipt / transaction ID, and clear description of the issue.
7. Refund Processing & Payout Timeline
If your refund request is approved, credit will automatically be applied to your original credit card, UPI, or payment method within 5 to 7 business days, depending on your bank or payment gateway issuer.